CCC ONE shop Mungenast Automotive Family Collision Assistance Centers was recently profiled in FenderBender for its innovative approach to collision repair. According to the article, the St. Louis-based Mungenast combined three of its locations into one large facility to “unite the staff” by switching from flat rate to a team concept.
Photo by Jason Winkeler c/o FenderBender.com
To do that, shop manager Scott Hortiz helped design a shop floor that allows the team to work in an assembly line, with the goal of mastering pull production (a lean production system where production is triggered by demand).
To help maintain smooth communication, the shop floor is equipped with three 70-inch electronic production boards (see number 4 above). The boards, which are integrated with CCC ONE, allow each technician to update the job when they’ve completed their part of the repair process.
“It’s all real-time accuracy on the production board,” Hortiz says. “Everyone can update a customer at any time and know where the job is in the process or what it’s waiting on.”