Recorded in Nagy’s original location in Doylestown, Ohio this episode of Talkin’ Shop features Dan and Ron Nagy as they talk about how they’ve built on the success started by their father. Nagy’s Body & Frame was established in 1973 by Dave Nagy. Dave began his career path as a Tool and Die maker. But, […]
Watch as CCC’s lead industry analyst, Susanna Gotsch gives her take on market trends covered more broadly in CCC’s annual Crash Course Report. This month Susanna examines consumer preferences, advances in technology and some of the market forces that continue to shape the auto physical damage industry. Go here to get your copy of our […]
Understanding the consumer experience is more than a point in time Claims executives have it tough. You need to exceed customer expectations throughout a stressful experience that involves multiple touch points and multiple business partners. To do this well requires tremendous collaboration with both internal and external resources. And, according to industry research, there’s room […]
In a video interview with Claims Journal, Ryan Harrington, Director of Insurance Services Group at CCC, explains how auto insurers can save time and money using big data in resolving claims. Go here to learn more about CCC’s insurance solutions. Powered by InsuranceJournal.tv Learn how CCC can help you leverage data to improve your claims […]
Why limit the number of shops you can offer your customer, when you grant them a shop of their choice when they need it? Offer them the same level of customer care that you’d expect from a shop in your DRP. Our platform reaches shops outside of your network and helps you connect with them […]
Is Ford taking a gamble with its aluminum F-Series pickup trucks? Fortune.com dives in to answer the question and discusses how it became a concept and what it means to the auto industry. The Baja 1,000 is considered one of the world’s most grueling off-road races, and the engineers at Ford figured the 2013 running was […]
Insurance Companies, like most, are increasingly facing challenges of how to increase customer retention and create a better customer experience. This article from West Monroe Partners dives into those challenges and more: Research within the Insurance Industry has shown that a policyholder’s perception of an insurance company is developed as a result of their interaction […]
Market Dynamics Each year in its Crash Course publication, CCC discusses at length the market dynamics driving change in vehicle accident frequency and cost. Numerous broad-based demographic drivers have been reviewed, such as employment levels, changes in where people live, how they commute to work, aging population, etc. These market shifts have been in place […]
Network participation positions automotive parts supplier inventories within the workflow of CCC’s collision repair customers for easy viewing, quoting and purchase Chicago, IL, September 3, 2014 – CCC Intelligent Solutions announced today that five additional parts suppliers have signed on to join the CCC TRUE™ Parts Network, an electronic automotive parts quoting and eProcurement network […]
Still flipping through catalogs and making phone calls to buy parts? You’re missing out on CCC ONE’s True Parts network, which is changing the way the industry shops for parts. Wish you could order parts online, the way you shop for other stuff? Parts Shopping, a new mobile solution from CCC ONE, will make parts […]