Research

Capture and Sync Vehicle Information with a Single Device

CCC Corporate / Insurance, Research /

When out in the field, your goals are clear –quickly capture information about the damaged vehicle and help the insured feel confident about the claims process. That isn’t easy when your hands are full of devices—cameras, phones and maybe even a laptop. And it doesn’t get any easier back in your office when you’re manually transferring […]

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Thinking Beyond DRP to Deliver More Customer Choice, Better Service

CCC Corporate / Insurance, Research /

As consumers’ service delivery expectations continue to evolve, opportunities now exist for insurers to expand their repair shops network which provides not only an increased customer choice, but can also help to manage costs, reduce cycle times from First Notice of Loss (FNOL) through completion of vehicle repair. The industry is beginning to embrace all […]

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Analytics and Big Data

CCC Corporate / Insurance, Research /

A great deal is being written today about ‘big data’ and the ‘power of analytics’, whether it’s in the movie “Moneyball” or talked about as part of the added sophistication in this year’s political campaigns. There are numerous market dynamics that are driving the need for companies to use data and business analytics to drive […]

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