An exceptional customer experience from start to finish
Engage Customers with CCC ONE®Maximize customer satisfaction, so you can maximize profits
The modern customer has high expectations for your shop. CCC ONE makes it easy to deliver the best, most convenient experience for your customers. With two powerful consumer engagement solutions, you can connect to your customers at every touch point: from booking appointments, to check-in at your facility, to staying in touch during the repair process.
You can even measure customer satisfaction once the repairs are complete.
CCC EngageBoost business and leverage the latest technology
The CCC Engage package helps you build business by capturing customers, so you can focus on the other important details of running your repair shop. In addition, Engage modernizes the repair facility lobby experience with a self-service check-in option.
START THE ESTIMATE BEFORE THE CAR ARRIVES
Make it easy for potential customers to find your shop and request an estimate from anywhere, anytime
Step-by-step guide helps potential customers take and submit photos of vehicle damage using their smartphone
Capture verified leads 24/7
Seamlessly integrates into your shop website and Carwise profile
CAPTURE CUSTOMERS WITH APPOINTMENTS
Attract new customers with online appointments
Bookings can be made 24/7
Carwise plugin integrates directly into shop website
Track leads from Carwise.com
Manage all appointments
Customize appointment slots and integrate Estimator schedules
LEVERAGE THE LATEST LOBBY TECHNOLOGY
Provide self-service check-in option
Provide repair estimate details and status updates
Reduce paperwork and re-keying by digitizing customer info
Spanish language support
Deployment options include a floor-standing kiosk, free-floating tablet, and a counter-mounted hybrid