Posts Tagged ‘covid-19’

CCC AutoClaims Snapshot – September 2020

CCC Corporate / CCC Trends, Industry News /

Repairable appraisal counts for the industry in September 2020 remained down from the same month last year, with the decline in September increasing again versus the August year-over-year change. Significant weather events in states such as Iowa, Illinois, and the Northeast in August 2020 led to large upticks in volume versus August 2019; while states […]

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Delivering Differentiated Customer Experiences: an ITC Event with CCC on October 20, 2020

CCC Corporate / Auto Insurance, COVID-19, Industry News /

Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]

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How to Enable Safe, Efficient Customer-to-Shop Payments During a Pandemic

CCC Corporate / CCC Payments, Collision Repair, COVID-19, Perspectives /

During the last few months of learning to live and do business under the threat of COVID-19, we’ve seen two trends emerge for vehicle repair facilities: a focus on safety and savings. Safety Safety is the number one concern for any business right now, and repair facilities are no exception. Everyone is looking for ways […]

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CCC Trends with Susanna Gotsch – COVID-19 Disrupts and Accelerates Demographic Trends

CCC Corporate / CCC Trends, Industry News, Research /

The ‘shelter-at-home’ directive that took place across most of the U.S. this spring shed new light on just how different ‘home’ is across the U.S., and led to a number of new, enhanced, accelerated or disrupted demographic trends. Time spent commuting to work grew in the last two decades as populations gravitated toward metro areas […]

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CCC Trends with Susanna Gotsch – Claims Frequency Down Yet Repair Costs and Time Remain Up in Q2 2020

CCC Corporate / CCC Trends, Industry News, Uncategorized /

With numerous public insurers reporting Q2 2020 and first half CY 2020 results, a common theme has emerged. Collision and property damage liability claim frequencies for Q2 2020 were reported down between 20 – 40 percent, while claim severities were reported up between 10 – 20 percent. In this month’s edition of CCC Trends, analyst […]

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CCC Auto Claims Snapshot – July 2020

CCC Corporate / Auto Claims Snapshot, Auto Insurance, Collision Repair /

National U.S. July 2020 repairable appraisal counts continue to recover, albeit slowly. After a decline of -45 percent in April 2020, repairable appraisal counts were down only -20.5 percent in July 2020. With new cases of the COVID-19 virus surging in areas of the country, and numerous areas stalling re-opening, it’s perhaps not surprising that […]

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How Automotive Lenders Can Improve Total Loss Efficiency in 3 Easy Steps

Tarek Wiley / Auto-Finance, COVID-19, Total Loss Care /

Automotive finance lenders have been feeling the impacts of COVID-19 on day-to-day business operations. Call duration is up. Resources remain stretched. And while lenders prioritize calls with concerned customers, insurance carriers wait on hold, delaying what is already a time-consuming total loss process. As the world begins to open again, lenders should evaluate whether their […]

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CCC Trends with Susanna Gotsch – Increase Risk of an Open Road

CCC Corporate / CCC Trends /

  COVID-19 is dramatically changing driving behavior nationwide. While claims and miles driven are decreasing, one thing has increased – drivers’ appetite for risk. The reduction in U.S. daily trips taken and miles driven resulted in 65 percent less miles traveled in April 2020 versus January 2020. Speeding during COVID-19 increased by 27 percent. In […]

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5 Steps to Prepare Your Repair Shop for Post-Quarantine Success

CCC Corporate / Carwise, Collision Repair, COVID-19 /

A recent CCC Trends article quantified the impact of the COVID-19 pandemic and resulting shelter-at-home orders on both driving and accident frequency. It provides good insight from a national level and confirms that this is being felt by everyone in the collision repair industry, though most don’t need national studies to realize business has slowed. […]

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