The modern consumer expects choices and convenience when doing business, and at the repair shop is no exception. How does a shop improve the customer experience and capture more new business? We’re launching CCC ONE Engage, a new consumer engagement add-on package that includes two brand new features to elevate your appointment scheduling and consumer […]
We’ve been talking about consumer engagement and CSI a lot lately. We are committed to giving your shop the tools and updates necessary for you to provide top notch service to your customers. See how our services align with CSI best practices.
In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers. In Part Two, we moved on to best practices during the scheduling and work in process stage. Now, our third and final post will share tips on vehicle pick-up. We recommend that […]
In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers. Now, we’ll be moving on to best practices during the scheduling and work in process stage. Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]
When looking for ways to boost your shop’s consumer service index (CSI), it makes sense to break it out by the three main communication touch points you have with your customers: first contact, scheduling and work in process, and vehicle pick-up. As the first of our three-part blog series, we will start by reviewing best […]
Carwise.com, CCC’s body shop review platform, has reached one million customer-written reviews! Since its 2012 launch, Carwise has been making it easy for your customers to get real-time updates on their vehicle repairs. Carwise has since expanded to include a CSI platform that allows you to send automated surveys to customers, allowing only real customers access to […]
In our November issue, we talked about digital marketing for collision repair shops. Promoting yourself online is an important part of any marketing strategy, but we wanted to share some other tactics to establish your brand and engage new and existing customers. Build a Brand Establishing a brand is an important place to start when […]
Consumer-facing app and website helps repairers drive higher CSI Chicago, IL. May 17, 2012 – CCC Intelligent Solutions announced the launch of the Carwise Solution today, a consumer-facing offering that extends the reach of CCC’s repair status update solutions to the iPhone® and web. Carwise automatically delivers status updates to consumers from repairers whenever key repair […]