The transformation of a vehicle to an IoT device is happening. The vehicle is being transformed from a mostly mechanical object to a fully wired, connected electronic object. Even the driver now is shifting into passenger mode, with telematics offering the ability to reach consumers more often and in many new ways. To check […]
Our theme for Crash Course 2017 was “It’s Happening”, and a quick review of some of the hot issues so far this year underscore just how quickly our landscape is being transformed. Whether it is a growing trend to offer consumers the ability to submit a claim via a mobile app and photos, growing […]
Over the last three years, the average number of days from the date the vehicle is brought into the shop to the date it is picked up or “keys to keys” (using a 24 hour / 7 day measurement), has grown from 9.26 days to 9.85 days. As the data in this first table illustrates, […]
In order to understand the challenges facing our industry today, I thought it might be interesting to look at one specific vehicle that made the headlines when introduced, and continues to be among the top-selling vehicles in the U.S. every year – the 2015 Ford F150. Changes to its design and content, and subsequent impact […]
Coming on the heels of a year where U.S. motor vehicle fatalities exceeded 40,000 for the first time in nearly a decade, and at the close of the month the National Safety Council deemed Distracted Driving Awareness Month, there has been a great deal of media coverage of the dangers of distracted driving. To check […]
Challenges for the auto industry continue to grow – near term automakers must make significant investment to meet the fuel economy standards of 54.5 mpg by 2025, continue to expand globally, and meet growing consumer demand for more features and safety technologies. There is also immense pressure to develop vehicles that are semi- or fully-autonomous, […]
Our theme for CCC’s 2017 Crash Course is “It’s Happening”. In our report this year we look at how rapidly changing technology is driving change for the consumer, the vehicle, the insurer, and the repairer. Each play a key role in the automotive insurance and collision repair businesses, and each is responding to technology in […]
Technology has changed the way that we all interact with one another and our surroundings, and even how we choose which companies to do business with. Digital devices have become an ingrained part of everyone’s lives, with 92 percent of U.S. adults owning a cell phone (includes smartphones); 73 percent owning a desktop/laptop computer; 68 […]
2016 Auto sales in the U.S. set yet another record reaching 17.539M sales. 2016 also was the seventh consecutive year of annual sales gains, the longest streak since 1909-17. Despite record new sales, automakers are facing numerous challenges over the next several years – they must make significant investment to meet the fuel economy standards […]
As we head into the final weeks of 2016, the momentum for change is perhaps larger than we’ve seen in many years. Despite the daily headlines regarding companies like Google, Uber, MIT, Mobileye and others, the traditional car ownership model is not dead, and continues to drive the automotive insurance and collision repair industries. To […]