Answer customer questions before they are asked

Introducing Web View

This UpdatePlus feature keeps your customers connected to the information they care about most:

SHOP HOURS AND DIRECTIONS
ESTIMATE SUMMARIES
ESTIMATOR CONTACT INFO

How It Works

Status messages. Delivered.

Your customers receive UpdatePlus repair status messages with an additional link to Web View.

All the answers. Delivered.

The link directs to a mobile- or desktop- friendly Web View portal with shop hours and directions—adding an extra layer of convenience to the repair process.

Electronic estimates. Delivered.

Customers are able to stay informed of every line item with a user-friendly estimate summary, ensuring there are no surprises later on.

Personal service. Delivered.

For any additional questions that Web View can’t answer, your customers have direct access to their estimator.

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Steps To Activate

If you are a current UpdatePlus user, log into CCC ONE using your username and password
Select Configure > Profiles > Select the Repair Facility profile
Under Repair Management select UpdatePlus
Select “Share web view of repair with consumer in text/email preferences”
Select option to share web view for locked estimates only or both preliminary and locked estimates
Select option to print Web View URL on estimate print out
Select “Save and Close” to save profile changes

Don’t have UpdatePlus yet?

Fill out the form below to learn more about UpdatePlus and Web View.