How do you manage the stack of opportunities on your desk? In order to get new business, you need to follow-up quickly and efficiently.
While speed is critical when it comes to capturing repair assignments, it can be hard to achieve for multi-store operators. Often, they must rely on their staff to step away from a hectic workload to follow up on new opportunities. CCC ONE™ Contact Center creates a single, central location for designated staff or call centers to view incoming assignments, contact customers, schedule jobs and dispatch work quickly and easily.
The seamless integration between the CCC ONE platform and Contact Center allows for a simplified user experience. With everything in one place, staff can focus on one mission—contacting the customer and capturing the opportunity. Scheduling and dispatching functions make it easy for work to be routed quickly to the location to deliver an improved customer experience and reduce administration at the shop.
Download the CCC ONE Contact Center Solution Brief to learn more.