Performance is the competitive advantage. CCC helps you better track your KPIs, measure your progress and drive your goals forward with the data and insights that matter most.
Using reports that include quarterly business reviews, industry benchmarking studies and detailed claims data, you’ll operate more efficiently, leverage better insights, and more quickly identify areas for improvement.
Automatically send customer satisfaction surveys and identify the factors driving CSI with standard surveys proven to generate high-response rates and customer insight.
CCC Scorecard offers configurable dashboards in Management View, Coordinator View, and Shop View – so everyone has quick, easy access to the data they need to succeed. Use the power of CCC Scorecard to monitor DRP shop performance and turn insight into action.
CCC Analytics is a web-based application that provides you with access to industry and company data. It provides flexible methods to analyze data including: parts and labor usage, reinspection results, audit results, valuation results and vehicle disposition, as well as other key performance metrics.
Now you can measure alternate part selection performance against the industry, as well as identify part performance from part-group level down to part level.
Claims Insight allows you to measure performance at the claim level with key KPIs and cycle-time metrics across CCC’s Solutions. Dashboards capture and display critical claim performance metrics with configurable filters and claim-level detail in a single, easy-to-engage layout.