Direct Repair Programs (DRPs) have long served as a critical component to the auto claims industry, providing repair facilities with strategic relationships to carriers that can help keep repair bays full and offer insurers a trusted network of repair professionals to meet or even exceed customer service expectations.
As consumers’ demand for choice increases and more consumers explore ‘out-of-network’ repairs, shops and carriers will need to find efficient ways to share assignment and estimate information that does not disrupt their existing workflow or add unnecessary days to the claims process.
Join CCC Intelligent Solutions and leading repair and insurance industry experts for a discussion on how the auto claims network has evolved to meet changing consumer demands for efficiency and choice. The group will discuss industry trends that are impacting claims and repair cycle time, explore how advancements in technology have made it possible to satisfy the interests of carriers, repairers, and most importantly, consumers.
Attend this session to learn:
- How insurance carriers and repair facilities can define new and mutually beneficial relationships with one another to meet the changing needs of consumers.
- How other industries have used technology in an effective way to extend channel partner relationships to better serve the shared customer.
- How best to evaluate solutions to realize optimal return on investment.
Featured Speakers:
James Spears, AIC, AIS, AAM, MSPM
Assistant Vice President, Claims Service
Loss Center of Excellence
Jimmy currently holds the position of Assistant Vice President, Claims Service, in the Loss Center of Excellence. He is responsible for USAA’s Global Auto Physical Damage Claims policies and procedures.
Jimmy joined USAA as the AVP of Physical Damage Claims in 2008. Prior to USAA he worked for Farmers Insurance Group as the Director of Strategic Initiatives, his responsibilities included corporate strategic planning, vendor management, and the management of Farmer’s Business Process Reengineering Unit. Prior to Farmers he worked with senior management in the Auto Physical Damage leadership team at Nationwide Insurance.
Jimmy represents USAA on multiple national advisory boards and committees in the claims and physical damage industry, including: ICAR Board of Directors- the premier provider of collision industry training, CCC Insurance Advisory Counsel- the nation’s largest collision estimating software company, Agero Advisory Board- the provider of USAA’s towing and road side services.
Jimmy has a Bachelor of Science degree from the University of North Carolina at Charlotte and a Masters of Science in Project Management from City University of Seattle. He received his commission in 1985 and is a 27+ year member of USAA. He served in Operations Desert Shield and Desert Storm as a Special Operations Command (SOCOM) officer supporting the 24th Infantry Division. He is a graduate of the US Army Armor School in Fort Knox, the US Army Infantry Mortar Platoon Leaders School in Ft. Benning and the JFK School of Special Warfare in Fort Bragg where he graduated as the Distinguished Military Graduate of his class.
Mike Anderson
Founder
CollisionAdvice.com
Mike Anderson owned Wagonwork Collision Centers in Alexandria, Virginia for over 20 years. Mike spends over 250 days a year on the road doing workshops, seminars, onsite consulting and much more. In 2010, Mike was offered a deal to sell Wagonwork which would enable him to spend more time helping others as well as spend more quality time with his family. Mike took that offer and founded CollisionAdvice.com.
Mike is a featured AMI-Approved seminar presenter on numerous topics for both collision repair shops and jobber operations. Speaking with passion as well as first-hand experience, Mike will not only teach you cutting-edge management techniques. Mike is guaranteed to leave you laughing as well with his mix of humor and learning.
Mike also serves as a facilitator for DuPont’s highly recognized Business Council 20 Groups as well as an in-demand facilitator of DuPont’s SMART Damage Analysis Course, Cycle Time II course, Process Management course and DuPont’s two-day Lean Manufacturing course.
Mike received the National Auto Body Council’s exclusive PRIDE Award for service to mankind above and beyond his business. He was presented with the city of Alexandria, Virginia’s “Heart of the Community Award” as well as numerous other community service and Industry awards.
Susanna Gotsch
Lead Analyst
CCC Intelligent Solutions
Susanna Gotsch is Director, Industry Analyst at CCC Intelligent Solutions She has been with CCC since July of 1992. Susanna brings over eighteen years of experience within the automotive claims industry as Director, Industry Analyst. She has authored The Crash Course, CCC’s annual publication on trends impacting collision repair and total loss costs since 1995. This publication has become a key resource for the industry in understanding how broader trends within the economy, new and used vehicle market places, and collision industry are impacting auto claim frequency and costs. She is also responsible for the generation of all trend analyses of the insurance and automotive industries published by CCC since 1995.
Ms. Gotsch has presented her research at numerous industry meetings and symposium. In 2011, Ms. Gotsch was selected as one of five Most Influential Women in the Collision Repair Industry through the annual industry honorarium established by AkzoNobel Automotive & Aerospace Coatings America (A&AC).
Ms. Gotsch received a B.A. from St. Olaf College in 1989. She also has an M.A. from Indiana University.