In this episode of Talkin’ Shop, Malcolm Pritchett of West Kentucky Collision talks about everything from growing his collision repair business from humble beginnings, to fixing deer damage, to treating customers well. Go here for more Talkin’ Shop related stories and information.
Over the past decade, vehicles have become more and more complex. This has led to many positive outcomes, including better fuel economy and increased safety, but it has also led to increased complexity in estimating and vehicle repair. Not understanding the materials used in vehicle construction can negatively impact cycle time, productivity and most importantly […]
Chicago, IL, August 19, 2014 – CCC Intelligent Solutions announced today that O’Reilly Automotive, Inc. (NASDAQ: ORLY) has signed on to join the CCC TRUE™ Parts Network, an electronic automotive parts quoting and eProcurement network that connects auto parts suppliers with CCC’s expansive customer base of collision repairers. O’Reilly Automotive, Inc., one of the largest […]
Bain & Company recently published a study on Customer Loyalty in P&C Insurance which explored the challenges and opportunities surrounding customer acquisition and retention for property and casualty carriers. The premise is that most carriers are good at winning new customers or keeping the ones they have, but few do both well. And, with younger […]
Sadly, today is the last day of what has been a great NACE event here in Detroit. A combination of the city’s vibe, people and collision industry attendees helped smooth the show’s transition from Las Vegas and make it a huge success. We kicked off the morning with the Collision Repair Education Symposium (CRES) which featured […]
CCC’s Susanna Gotsch joined Joseph Funk of AIG Complex Casualty Claim and Randy Hanson of Allstate Insurance to discuss important factors affecting the collision repair and auto claims industries. Topics included the changes in market dynamics to vehicle ownership and driving patterns as well as ride-sharing, collision avoidance technologies, usage based insurance and vehicle telematics. Susanna outlined […]
Performance Dashboard Enhancements make it Easier for Auto Body Repairers to Self-manage against Key Performance Indicators Chicago, IL, August 1, 2014 –There’s no shortage of performance metrics an auto body repair shop can track, but quickly honing in on leading indicators can take some effort. CCC has made performance management simple through its redesigned CCC […]