Performance Dashboard Enhancements make it Easier for Auto Body Repairers to Self-manage against Key Performance Indicators
Chicago, IL, August 1, 2014 –There’s no shortage of performance metrics an auto body repair shop can track, but quickly honing in on leading indicators can take some effort. CCC has made performance management simple through its redesigned CCC ONE® Indicators 2.0. CCC ONE Indicators 2.0 includes a visually intuitive dashboard that places leading KPIs (key performance indicators) such as cycle time and customer satisfaction metrics up front so users can easily get to the information they need. The dashboard is also organized to make it easier for auto body shops to view activity across multiple locations, measure the performance of an individual shop, or view their performance within a DRP program.
“As DRP relationships continue to evolve and expand, it becomes critically important for repairers to have tools that help them self-manage their performance against the metrics agreed to with their insurance company partners,” said Susanna Gotsch, Director, CCC Intelligent Solutions “The enhancements to the CCC ONE Indicators dashboard offer visual representations of key metrics within a single view and allow for easy access to detailed support data on the performance trends that matter most.”
Learn more about the CCC ONE Indicators.
About CCC Intelligent Solutions
CCC brings together what matters most – insight to make the best decisions, connections into the industry’s leading auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced collision estimate software, workflow tools and enabling technologies to automotive collision repairers, parts suppliers, and property/casualty insurance carriers. Its client base includes more than 350 insurance companies and more than 21,000 repair facilities. In addition, the CCC True™ Parts Network connects hundreds of parts suppliers with repairers. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Intelligent Solutions by visiting the company’s web site at cccutilities.wpengine.com.