(This article was first published in Property Casualty 360.) Since the first cars were sold, there have been crashes. And while the insurance claims industry has made enormous advances over the years, the fundamental process of handling a claim has been largely the same for decades – at least during my time in this industry, […]
CCC Intelligent Solutions is investing in new technologies to help you attract and retain more customers. CCC ONE Update Plus 2.0, available this June, will enable you to create appointments from within CCC ONE, email or text those appointment confirmations to your customers, and send automated appointment reminders. This new feature allows you to take […]
Carwise.com, CCC’s body shop review platform, has reached one million customer-written reviews! Since its 2012 launch, Carwise has been making it easy for your customers to get real-time updates on their vehicle repairs. Carwise has since expanded to include a CSI platform that allows you to send automated surveys to customers, allowing only real customers access to […]