CCC ONE Valuation Services is excited to announce a reorganization of the Vehicle Valuation, Customer Service and Service Quality departments. Currently, departments are structured around our staff’s job function: Customer Service Representatives and Vehicle Valuators. Effective November 2019, we will move to an even more customer-centric model that aligns departments by product line: Private Passenger […]
Prevent Oracle Message when logging into the CCC Portal Have you seen this message when logging into the CCC Portal? Here are some ways to prevent that from happening: Clean up the com string in Favorites The preferred browser for the CCC Portal is Chrome. Right click on the saved link and select edit Under […]
Have you ever had a file in CCC ONE that appears to be “stuck”? Sometimes you may notice a file in the Delete Work File selection (Action Tab) that appears to be grayed out. To delete this file, you will need to temporarily disable your communications. Follow the steps below to remove the file and […]
Mckinsey & Company recently sat down with Githesh Ramamurthy, chairman and CEO of CCC Intelligent Solutions, as part of their ongoing series The Next Normal: Persepctives on the future of industries. For a full transcript of the interview, please visit: https://mck.co/2qLtFnS.
As we head into the final months of 2019 we start to ask – what can we expect in 2020? In this month’s edition of CCC Trends, Susanna breaks down the trends in claim frequency, vehicle ownership, total cost of repair, and vehicle complexity. To check out the rest of the #CCCTrends series, visit CCC’s YouTube […]
Did you know that 33% of your customers are looking for a repair shop after hours? CCC Information Service’s VP of Market Solutions Mark Fincher joins us in our Chicago office for Talkin’ Shop to discuss the changing expectations of the digital consumer and how to improve your digital storefront. Learn more about Engage 2.0 […]
New CCC® Engage Photo Estimate capability offers collision repairers an efficient new channel to win more business and deliver a modern consumer experience CCC Intelligent Solutions (CCC) announces today CCC® Engage Photo Estimate, a powerful new lead generation tool for collision repairers. The Photo Estimate capability enables repairers to receive and respond to digital […]
CCC® Promote will now be utilized by BMW of North America, helping dealers offer promotional pricing to thousands of collision repairers as estimates are written CCC Intelligent Solutions (CCC) and BMW of North America (BMW) announce that the automaker will leverage the CCC® Promote technology to provide dealers with a powerful new marketing solution to […]