COVID-19

Delivering Differentiated Customer Experiences: an ITC Event with CCC on October 20, 2020

CCC Corporate / Auto Insurance, COVID-19, Industry News /

Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]

Continue Reading →

How to Enable Safe, Efficient Customer-to-Shop Payments During a Pandemic

CCC Corporate / CCC Payments, Collision Repair, COVID-19, Perspectives /

CCC Payments Integration with Clearent During the last few months of learning to live and do business under the threat of COVID-19, we’ve seen two trends emerge for vehicle repair facilities: a focus on safety and savings. Safety Safety is the number one concern for any business right now, and repair facilities are no exception. Everyone is looking for ways […]

Continue Reading →

How Automotive Lenders Can Improve Total Loss Efficiency in 3 Easy Steps

Tarek Wiley / Auto-Finance, COVID-19, Total Loss Care /

Three Steps to Faster Total Loss Resolution for Automotive Lenders Automotive finance lenders have been feeling the impacts of COVID-19 on day-to-day business operations. Call duration is up. Resources remain stretched. And while lenders prioritize calls with concerned customers, insurance carriers wait on hold, delaying what is already a time-consuming total loss process. As the world begins to open again, lenders should evaluate whether their […]

Continue Reading →

5 Steps to Prepare Your Repair Shop for Post-Quarantine Success

CCC Corporate / Carwise, Collision Repair, COVID-19 /

5 Steps to Prepare Your Collision Repair Shop for Post-Quarantine Success A recent CCC Trends article quantified the impact of the COVID-19 pandemic and resulting shelter-at-home orders on both driving and accident frequency. It provides good insight from a national level and confirms that this is being felt by everyone in the collision repair industry, though most don’t need national studies to realize business has slowed. […]

Continue Reading →

CCC Auto Claims Snapshot – May 2020

CCC Corporate / Auto Claims Snapshot, Auto Insurance, CCC Trends, COVID-19 /

Map of May Auto Claims in the US Miles driven and daily traffic volume fell sharply in mid-March, as states began to issue shelter-at-home directives. At its lowest point, nationwide passenger vehicle travel was down nearly 50 percent. Not surprisingly, CCC saw a significant drop in auto claims activity. While volume in January and February 2020 was essentially flat to the same period […]

Continue Reading →

Auto Financing & COVID-19: How Coronavirus Is Impacting Automotive Lenders

Tarek Wiley / Auto-Finance, COVID-19, Total Loss Care /

How Coronavirus is Impacting Automotive Lenders With a majority of the country under orders to stay home due to COVID-19, there has already been a dramatic drop in auto sales, miles driven, and accident frequency. As many states further extend shelter-at-home guidelines through the end of May or longer, the pandemic is likely to have a long-lasting industry impact. For automotive […]

Continue Reading →

COVID-19 Accelerates Digital Adoption in Insurance Industry

CCC Corporate / Auto Insurance, COVID-19, Industry News /

Jason Verlen writes an article for Property Casualty 360 In a recent article for Property Casualty 360, CCC’s CCC’s senior Vice President of Product Management, Strategy Jason Verlen explored some new dynamics that we’re seeing unfold within the insurance claims industry as a result of the coronavirus pandemic. Jason writes, “The spread of COVID-19 has dramatically changed our world, upending everything from our daily […]

Continue Reading →

CCC Partners with #OpenWeStand to Support Small Businesses During COVID-19 Pandemic

Bethany Suckrow / Client Updates, Company News, COVID-19, Industry News /

#OpenWeStand CCC Intelligent Solutions (CCC) has partnered with more than 30 companies for #OpenWeStand, an initiative to support small businesses during the COVID crisis by providing resources, guidance and creative solutions. “We are proud to join Go Daddy and come together to support small business during this time,” says Marc Fredman, senior vice president, strategy, product […]

Continue Reading →