(As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]
As we head into the final weeks of 2016, the momentum for change is perhaps larger than we’ve seen in many years. Despite the daily headlines regarding companies like Google, Uber, MIT, Mobileye and others, the traditional car ownership model is not dead, and continues to drive the automotive insurance and collision repair industries. To […]
(As published in Insurance Networking News.) There has been a great deal of press and research released in the last several months that have begun to question the how and the when of the advanced safety systems that have begun to make strides within the market. Specifically, what percent of the overall vehicle fleet/auto claim […]
With the amount of data shared across the internet daily, it’s no wonder data security is top-of-mind for many companies. Collision repairers are no exception to this with the amount of data they share daily from insurers and then to third party application providers that contains personally identifiable information. CCC Secure Share™ is a newly […]
In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers. Now, we’ll be moving on to best practices during the scheduling and work in process stage. Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]
In this month’s issue of CCC Trends we explore some of the factors that are driving up repair cycle times for the industry. Over the last three years, the average number of days from the date the vehicle is brought into the shop to the date it is picked up, or “keys to keys” has […]
(As published on Property Casualty 360.) Something is missing from the current discussion around telematics. Usage-based insurance (UBI) gets a lot of well-deserved attention, discussions around how telematics can be used in claims is growing, and the connected car vs. mobile vs. onboard diagnostics (OBD) as the dominate/preferred data collection method is being debated. But, […]
American Honda will share its open recall data with CCC, reaching thousands of collision repairers with an automatic recall alert as they write repair estimates for affected Honda and Acura vehicles With a record-setting 51 million vehicles identified for a recall in 2015, the urgency for car manufacturers to reach consumers with recall notifications is […]
Total loss frequency continues to be elevated as we head into the second half of CY 2016. When looking at collision and liability losses the percent of vehicle appraisals flagged total loss for the 1st half of 2016 is the highest seen in the last six years (see Figure 1). In large part, much of […]
There has been a great deal of press and research released in the last several months that have begun to question the how and the when of the advanced safety systems that have begun to make strides within the market. Specifically, what percent of the overall vehicle fleet/auto claim count now has these systems; how […]