CCC’s Susanna Gotsch joined Joseph Funk of AIG Complex Casualty Claim and Randy Hanson of Allstate Insurance to discuss important factors affecting the collision repair and auto claims industries.

Topics included the changes in market dynamics to vehicle ownership and driving patterns as well as  ride-sharing, collision avoidance technologies, usage based insurance and vehicle telematics. Susanna outlined how some of these factors are impacting today’s market and will influence the future market for collision repairs.

To learn more about these market forces and other trends, download the 2014 Crash Course Report.