Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]
It’s Happening: Technological and Digital Advancements Take Hold in Automotive Collision Industry CCC Intelligent Solutions (“CCC”) announced today the availability of its 2017 Crash Course, an in-depth report that focuses on the trends and business drivers within the automotive collision industry. This year’s report, “It’s Happening”, examines the vast technological and digital advancements being broadly […]
CCC Intelligent Solutions (“CCC”) announced today the availability of its 2016 Crash Course, an in-depth report that focuses on the trends and business drivers impacting the auto claims and collision repair industries. This year’s report examines an ‘Inflection Point’ marked by a convergence and steady advancements in connected car technologies, the growing use of driving […]
In 2015 automotive claim frequency and loss costs rose again, essentially returning to levels last seen pre-recession. Consumers are back at work, spending more time behind the wheel, and quickly adapting to a world that is rapidly becoming more digital and distracting. So what can we expect in 2016 and the years ahead? The […]
This article was originally featured in Property Casualty 360. In Back to the Future II, the far distant “future” was 2015! While we’re not to the point of hoverboards and time-traveling DeLoreans, there have been a lot of technological advancements that permeate every aspect of our lives, as well as new threats that can impact the well-being […]
CCC announced today the availability of its 2015 Crash Course, an in-depth report that focuses on the trends and business drivers impacting the auto physical damage industry. This year’s report examines ‘Smart Connections’: the pervasiveness of technology and the subsequent availability of rich data that is being shared between consumers, vehicles, insurers and auto repairers. […]
(This article was originally featured in Property Casualty 360) Staying ahead of industry trends and marketplace dynamics is critical to success. Early last year CCC Intelligent Solutions published its Crash Course 2014 report which offered industry projections for auto collision repair and total loss costs. With 2014 now behind us, we revisit these projections around economic growth, auto […]
Watch as CCC’s lead industry analyst, Susanna Gotsch gives her take on market trends covered more broadly in CCC’s annual Crash Course Report. This month Susanna examines consumer preferences, advances in technology and some of the market forces that continue to shape the auto physical damage industry. Go here to get your copy of our […]
CCC’s Susanna Gotsch joined Joseph Funk of AIG Complex Casualty Claim and Randy Hanson of Allstate Insurance to discuss important factors affecting the collision repair and auto claims industries. Topics included the changes in market dynamics to vehicle ownership and driving patterns as well as ride-sharing, collision avoidance technologies, usage based insurance and vehicle telematics. Susanna outlined […]
The National Highway Traffic Safety Administration (NHTSA), recently released a study that highlights the economic toll and societal impact on motor vehicle crashes. Among the points made is the growing use of technology to help reduce accidents and drive distraction. For more in depth analysis, check out CCC’s annual Crash Course Report, where our own Susanna […]