Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement.
In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how technology such as mobile, AI and IoT will increasingly play a key role in a company’s ability to quickly assess and respond to consumer feedback and other information on market conditions. All of this month’s Trends come directly from CCC’s 2019 edition of Crash Course.