Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]
CCC Intelligent Solutions (“CCC”) announced today the availability of its 2016 Crash Course, an in-depth report that focuses on the trends and business drivers impacting the auto claims and collision repair industries. This year’s report examines an ‘Inflection Point’ marked by a convergence and steady advancements in connected car technologies, the growing use of driving […]
When out in the field, your goals are clear –quickly capture information about the damaged vehicle and help the insured feel confident about the claims process. That isn’t easy when your hands are full of devices—cameras, phones and maybe even a laptop. And it doesn’t get any easier back in your office when you’re manually transferring […]
Consumer-facing app and website helps repairers drive higher CSI Chicago, IL. May 17, 2012 – CCC Intelligent Solutions announced the launch of the Carwise Solution today, a consumer-facing offering that extends the reach of CCC’s repair status update solutions to the iPhone® and web. Carwise automatically delivers status updates to consumers from repairers whenever key repair […]