Open Shop Garners Well-Deserved Kudos

CCC Corporate / Collision Repair, Insurance /

Mike Anderson of Offers Praise for CCC’s Open Shop Solution

In a recent ABRN piece Mike Anderson, a widely respected collision repair expert, highlights the pains non-DRP shops encounter in terms of estimating time and supplement approval process and allowing shops to spend more time on repairing the car.  He highlights how CCC’s Open Shop is addressing this issue by providing a platform that allows insurance carriers to send assignments to any collision repair shop that electronically communicates with CCC ONE, even if the shop does not participate in their direct repair program.  Click here to view the article.

Anderson states that, “for a lot of jobs, this [Open Shop] will expedite the estimating and supplement approval process tremendously, wasting less of your estimator’s time and letting your shop get to work on the car more quickly. It’s win-win for the shop and insurer – and for customers who we all know are happy when they get their cars back quickly. Hopefully this will be something a lot of insurers will embrace.”

CCC ONE™ Workflow – Open Shop is the industry’s first integrated tool to provide insurance carriers with the ability to electronically send assignments to repair shops outside of their DRP networks. Insurance carriers can now se­lect from among the industry’s most open network. For repairers, Open Shop assignments are received and processed like a DRP assignment, and are clearly identified in the CCC ONE message center, making it simple to differentiate them from DRP assignments. Open Shop is the latest offering for the CCC ONE platform that enhances collaboration between repairers and insurance carriers and improves the ability for each to better serve their mutual consumer.

Check out the video to learn more about Open Shop and visit