(This article was originally featured in Parts & People)

CCC True Parts Network allows thousands of repairers to view and order parts from one system in real time.

Portland, Ore.—Business continues to grow for Tonkin Parts Center, and with that comes challenges, such as accommodating the more than 2,000 phone orders coming into its call center and maintaining high standards for quality and service. The solution was to bring e-commerce to its parts ordering process.

“We’ve been thinking about e-commerce for several years,” said Keith Burtram, senior manager, Tonkin Parts Center, which is one of the largest auto parts warehouses in the western U.S., representing 13 makes and more than 120,000 part numbers in stock making up a $15,000,000 inventory. “Our primary goal has been to make it easy for collision repairers to buy parts from us. We think the right parts e-commerce solution will do that, while allowing us to deliver the quality and service our collision repair customers have come to expect.”

To meet that goal, Tonkin integrated with the CCC True Parts Network, a parts supplier platform that works directly with CCC’s collision repair software, allowing thousands of repairers to view and order parts from one system in real time.

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