Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the time of their choosing. CCC’s own analysis of CCC ONE® Update Plus CSI survey details found that what was most valued by customers was the quality of the repair, customer service and managing customer expectations by keeping them informed throughout the repair. This episode of CCC Trends discusses how insurers and repairers can take a more active role in managing both cycle time and claim satisfaction, using mobile and digital technology for greater consistency and better automation between all parties.
To check out the rest of the series visit CCC’s YouTube channel.