Over the last three years, the average number of days from the date the vehicle is brought into the shop to the date it is picked up or “keys to keys” (using a 24 hour / 7 day measurement), has grown from 9.26 days to 9.85 days.
As the data in this first table illustrates, nearly all of that increase has occurred in the actual repairs started to repairs completed portion of that overall figure, with an increase of more than half a day.
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