Our theme for Crash Course 2017 was “It’s Happening”, and a quick review of some of the hot issues so far this year underscore just how quickly our landscape is being transformed. Whether it is a growing trend to offer consumers the ability to submit a claim via a mobile app and photos, growing concerns re: cybersecurity, or new vehicle technology underscoring the need to access OE repair procedures, the industry is having to adapt to these changes quickly.
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