Automotive finance lenders have been feeling the impacts of COVID-19 on day-to-day business operations. Call duration is up. Resources remain stretched. And while lenders prioritize calls with concerned customers, insurance carriers wait on hold, delaying what is already a time-consuming total loss process. As the world begins to open again, lenders should evaluate whether their […]
Auto lenders may not receive notice of a total loss until days or weeks after an incident, extending cycle times for what is already a time-consuming, multi-touch, and manual claims process. But with CCC Total Loss Care – Lienholder Portal, lenders can receive earlier notice of total loss from participating insurers, helping them proactively […]
CHICAGO, JUNE 3, 2020 – CCC Intelligent Solutions (CCC) announces today the availability of CCC® Total Loss Care (Total Loss Care), a comprehensive digital solution that simplifies and improves the total loss resolution process and policyholder experience. Total Loss Care uses a range of technologies to digitize processes, connect disparate parties, and inform decisions throughout […]
With a majority of the country under orders to stay home due to COVID-19, there has already been a dramatic drop in auto sales, miles driven, and accident frequency. As many states further extend shelter-at-home guidelines through the end of May or longer, the pandemic is likely to have a long-lasting industry impact. For automotive […]