A recent CCC Trends article quantified the impact of the COVID-19 pandemic and resulting shelter-at-home orders on both driving and accident frequency. It provides good insight from a national level and confirms that this is being felt by everyone in the collision repair industry, though most don’t need national studies to realize business has slowed. […]
Did you know that 33% of your customers are looking for a repair shop after hours? CCC Information Service’s VP of Market Solutions Mark Fincher joins us in our Chicago office for Talkin’ Shop to discuss the changing expectations of the digital consumer and how to improve your digital storefront. Learn more about Engage 2.0 […]