Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]
Posts Tagged ‘mckinsey’
Mckinsey & Company recently sat down with Githesh Ramamurthy, chairman and CEO of CCC Intelligent Solutions, as part of their ongoing series The Next Normal: Persepctives on the future of industries. For a full transcript of the interview, please visit: https://mck.co/2qLtFnS.