Did you know that 33% of your customers are looking for a repair shop after hours? CCC Information Service’s VP of Market Solutions Mark Fincher joins us in our Chicago office for Talkin’ Shop to discuss the changing expectations of the digital consumer and how to improve your digital storefront. Learn more about Engage 2.0 […]
Recorded in Nagy’s original location in Doylestown, Ohio this episode of Talkin’ Shop features Dan and Ron Nagy as they talk about how they’ve built on the success started by their father. Nagy’s Body & Frame was established in 1973 by Dave Nagy. Dave began his career path as a Tool and Die maker. But, […]
In this episode of Talkin’ Shop, Malcolm Pritchett of West Kentucky Collision talks about everything from growing his collision repair business from humble beginnings, to fixing deer damage, to treating customers well. Go here for more Talkin’ Shop related stories and information.
In this episode of Talkin’ Shop, Larry Chachko, founder and owner of Auto Art in Glenview, IL, joins us to discuss high-end repairs, luxury vehicles, and how his shop has remained successful over the years. Watch the video for cool cars and shop insights!
Ever have to wait in line at the post office? The DMV? Starbucks? We all have, and we all know how frustrating the wait can be. How do you think your customers feel about waiting for you to write an estimate? Though most won’t say anything, they probably don’t like it. And they’re probably stressed […]
It all started three years ago with the introduction of CCC ONE Mobile for the iPhone. The first reaction from customers was, “WOW! This is awesome.” The second reaction? “When can I write an estimate on this?” After the release of CCC ONE Mobile for Android, and a year later, CCC ONE Tablet for the […]