At no additional cost, CCC ONE® customers can market their services directly to consumers
Chicago, IL, March 19, 2014 –. Shops that wish to gain greater visibility among consumers searching online for collision repair services have a new tool to put them directly in front of local shoppers. CCC Intelligent Solutions announced today the launch of the Carwise™ Shop Finder solution, a free benefit to users of CCC ONE® that is available now. Carwise is a consumer-facing website that enables CCC ONE® users to share repair status details with their customers. The new Shop Finder functionality allows shops to create a profile and share customer reviews, giving shoppers the information they need to find and select a collision repair partner. The Shop Finder functionality is integrated within CCC ONE so shops can manage and maintain their profiles from within their familiar application.
“We see the Carwise Shop Finder solution as a great tool to showcase our shop and our offerings, and to provide us with another channel to connect with more potential customers,” said Karen Hansen, Secretary Treasurer, Hansen’s Auto Body & Paint.
Configuring a compelling shop profile only takes a few minutes. Shops can upload pictures of the repair facility, highlight services that might set them apart, share the shop history and even indicate the type of payment accepted. Shops that use CCC ONE™ Update Plus Status or Update Plus CSI can share customer reviews directly within their Carwise profile, giving potential customers access to past customer reviews, comments and ratings. Validated reviews and comments are presented in an unbiased manner ensuring others see what actual customers are saying about the shop.
“CCC is focused on helping our customers be successful and the Carwise Shop Finder solution will give shops a new channel to market their services to active shoppers,” said Joseph Allen, General Manager, CCC Automotive Services Group.
“CCC has spent years establishing a seamless connection between insurers and their DRP partners. The powerful network that has resulted has allowed us to introduce new ways for customers to do more business, more efficiently. CCC ONE OpenShop was introduced last year, enabling insurers to connect with repairers outside of their DRP programs. Now, with Carwise Shop Finder, we’re extending our network to reach consumers who are actively looking for repair services. In each of these efforts our focus is to deliver increased value to our customers by driving more business to their doors.”
To learn more about the Carwise Shop Finder solution, please visit: www.carwise.com.
Media Contact
John DeRango
CCC Intelligent Solutions
jderango@cccis.com
About CCC Intelligent Solutions
CCC brings together what matters most – insight to make the best decisions, connections into the industry’s leading auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 21,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Intelligent Solutions by visiting the company’s web site at cccutilities.wpengine.com.