A recent CCC Trends article quantified the impact of the COVID-19 pandemic and resulting shelter-at-home orders on both driving and accident frequency. It provides good insight from a national level and confirms that this is being felt by everyone in the collision repair industry, though most don’t need national studies to realize business has slowed. […]
Whether it’s the dentist, a restaurant, or the repair shop – modern consumers expect to be able to see reviews and book appointments online, at any time of the day. Now, CCC ONE® Engage, in conjunction with Carwise.com, is giving shops the ability to list their open appointment times online for potential customers to reserve […]
Sharing your shops customer-written reviews on Carwise is important to winning the business of customers that are searching online for body shops like yours. Customers rely on online reviews to make purchasing decisions now more than ever before. With 1.9 million customer-written reviews, Carwise attracts over 2.5 million unique visitors per year. Plus, many Carwise reviews now […]
Carwise.com, CCC’s body shop review platform, has reached one million customer-written reviews! Since its 2012 launch, Carwise has been making it easy for your customers to get real-time updates on their vehicle repairs. Carwise has since expanded to include a CSI platform that allows you to send automated surveys to customers, allowing only real customers access to […]
Did you know that you can now print your logo on every estimate? Take two minutes right now to configure CCC ONE to print your logo: 1. Select Configure > Profile 2. Select Edit on your shop profile 3. Select Company Information in the left menu 4. Click in the box to add your logo […]
Business managers and consumers are using review websites like Yelp and Angie’s List every day to interact with each other. Consumers place significant value on the opinions these sites provide access to, and business owners—including collision repairers–don’t want to miss the opportunity to get found by potential customers who are searching online. In spite of […]
Are you using Carwise yet? Carwise makes it easier for customers to find you when they are searching for a collision repair shop online. And if you’re an Update Plus customer, you can share reviews of your shop and repair status with your customers via Carwise. If you haven’t set up your profile, click here […]
We hope you had a wonderful holiday and want to extend our warmest wishes for a happy and prosperous new year! We are grateful for the opportunity to be your partner and want to help make this 2015 your most successful year ever. Here are just a few ways we’re making that possible: Get found […]
There is no doubt that online and social channels are quickly overtaking traditional media in terms of how people get access to information. Shop owners can no longer ignore digital media when it comes to running and marketing their business. But how should you use digital marketing to get the most out of your investment? […]
Brings Real Customer Reviews Directly to Auto Body Shop Websites Chicago, IL, July 2, 2014 –Customer reviews can have a big impact on purchasing decisions, provided consumers can find the reviews they’re looking for and have confidence that those reviews are from real customers. To help repairers prominently display their real customer reviews directly in […]