Our theme for Crash Course 2017 was “It’s Happening”, and a quick review of some of the hot issues so far this year underscore just how quickly our landscape is being transformed.  Whether it is a growing trend to offer consumers the ability to submit a claim via a mobile app and photos, growing […]

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Over the last three years, the average number of days from the date the vehicle is brought into the shop to the date it is picked up or “keys to keys” (using a 24 hour / 7 day measurement), has grown from 9.26 days to 9.85 days. As the data in this first table illustrates, […]

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In order to understand the challenges facing our industry today, I thought it might be interesting to look at one specific vehicle that made the headlines when introduced, and continues to be among the top-selling vehicles in the U.S. every year – the 2015 Ford F150. Changes to its design and content, and subsequent impact […]

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Coming on the heels of a year where U.S. motor vehicle fatalities exceeded 40,000 for the first time in nearly a decade, and at the close of the month the National Safety Council deemed Distracted Driving Awareness Month, there has been a great deal of  media coverage of the dangers of distracted driving. To check […]

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Challenges for the auto industry continue to grow – near term automakers must make significant investment to meet the fuel economy standards of 54.5 mpg by 2025, continue to expand globally, and meet growing consumer demand for more features and safety technologies.  There is also immense pressure to develop vehicles that are semi- or fully-autonomous, […]

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