Collision Repair

CCC Enables Repairers to Reach Customer Engagement Milestone

CCC Corporate / Collision Repair, Company News /

Through CCC ONE® UpdatePlus, collision repairers communicated digitally with a record one million of their customers in a single month, transforming their customer experience through targeted communications CCC Intelligent Solutions (CCC) announced today that a new customer engagement milestone was reached through its CCC ONE® Platform. In the third quarter, CCC ONE powered nearly three […]

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CCC Introduces the World’s First Artificial Intelligence Estimating Tool

CCC Corporate / Collision Repair, Company News, Industry News, Telematics /

Smart Estimate Photo CCC Intelligent Solutions (CCC) introduced today the world’s first in-production AI solution for vehicle collision estimates. CCC® Smart Estimate (Smart Estimate) leverages CCC’s estimating logic and AI photo analytics capabilities to pre-populate an estimate with suggestions for human estimators to review, edit, and advance. Through the process, Smart Estimate AI and human estimators learn from […]

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CCC Names Dan Risley VP Quality Repair and Market Development

CCC Corporate / Auto OEMs, Collision Repair /

Newly created position will collaborate with CCC’s collision repair and OEM market leaders, identifying new cross-market opportunities and helping customers navigate change in a rapidly evolving industry CCC Intelligent Solutions (CCC) announced today that Dan Risley has joined the organization as Vice President of Quality Repair and Market Development. In the new role, Risley, an […]

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Mazda North American Operations and CCC are Working Together to Address Vehicle Safety

CCC Corporate / Collision Repair, Company News /

The automaker is sharing open recall data with CCC, reaching thousands of collision repair centers with an automatic alert as they write estimates for affected vehicles CHICAGO, June 13, 2018 –CCC Intelligent Solutions (CCC) announced today that it is working with Mazda North American Operations (MNAO) to address vehicle safety, creating a new method for […]

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CCC Open Shop Surpasses 500,000 Assignments on an Annualized Basis

CCC Corporate / Collision Repair, Company News /

CCC® Open Shop Surpasses 500,000 Assignments on an Annualized Basis The electronic method of communication between non-DRP repair shops and auto insurers delivers results, efficiency CCC Intelligent Solutions (CCC) announced today that its CCC® Open Shop solution (Open Shop) is now facilitating more than 500,000 assignments on an annualized basis. Open Shop is the industry’s […]

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WeGoLook Connects to the CCC ONE® Platform

CCC Corporate / Collision Repair, Company News /

WeGoLookÒ Connects to the CCC ONE® Platform On-demand workforce provides CCC customers with new options to rapidly facilitate claims   Oklahoma City, OK, February 27, 2018 –WeGoLookÒ, an on-demand workforce solutions provider and subsidiary of Crawford & Company®, announced today it will connect to the CCC ONE® platform (CCC ONE), a hyperscale cloud platform developed […]

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Role Insurers Play in Body Shop Success

CCC Corporate / Collision Repair, Insurance /

When it comes to customer service, the claims process represents a great opportunity for all stakeholders. This is especially true in APD claims, where the right technologies, communication efforts, and coordination among participants can help the vehicle owner efficiently finalize his/her claim, fostering lifelong loyalty. What happens when there is a hiccup somewhere along the […]

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CCC Responds to Industry Feedback with Continued Support for EMS and Changes to CCC Secure Share™ Network

CCC Corporate / Collision Repair, Company News /

After listening to customers and industry stakeholders, CCC Intelligent Solutions (CCC) today announced it will continue its support for the export of Estimate Management Standard (EMS) files. The company also announced today changes to its CCC Secure Share™ network (Secure Share), which leverages a cloud-based platform to enable the secure distribution of data between collision […]

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Streamlining Financial Data – a Win-Win

CCC Corporate / Collision Repair, Perspectives /

If you think about it, body shops must keep several balls in the air; along with the day-to-day demands of running a small business, they manage inventory of in-stock parts, order parts for incoming jobs, schedule jobs, attract and retain the right labor to complete quality work, etc., etc.  In addition, they may also be […]

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A Repair Shop Marriage Made in Heaven

CCC Corporate / Collision Repair, Perspectives /

Why It’s Important to Understand Your Shop Partners’ Workflow As a leader in CCC’s Solutions and Consulting Group, I have a broad view into the auto claims that CCC processes annually and the tools that enable this process. Our consulting group invests significant time each year working with our insurance carrier partners to help them […]

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