Insurance

The Evolving Material Damage Claims Market and the Need for Centralized Operations

CCC Corporate / Insurance, Perspectives /

 Technologies, Tools and Data Combine to Deliver Centralized Control, Localized Response to APD Claims The world has a local focus.  Organizations of all shapes and sizes have implemented strategies to support the local execution of business practices and services. The insurance industry followed suit, with many carriers decentralizing.  Regional offices were empowered to set procedures […]

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Evolving Demographics in the U.S.

CCC Corporate / Crash Course, Insurance, Perspectives /

Much of our reported research over the last several months has focused on how the automotive claims and collision repair industries are experiencing lifts in both auto claim frequency and cost, returning in many ways to pre-recession trends. When we look at the broader demographics however we see that the U.S. saw little to no […]

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Enabling Wins with Claims Analytics

CCC Corporate / Insurance, Perspectives /

Getting claims to the right person at the right time can have a big impact on claims settlement. Ken Kozek, Vice President of Claims at Grange Insurance offers insight on adopting analytics to enable a better performing claims department. Ken discusses the importance of building an analytics-based organization with a balanced focus on people and […]

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10 Factors Reshaping the Insurance Business in 2015

CCC Corporate / Crash Course, Insurance, Perspectives /

CCC Trends 3-27-15 This article was originally featured in Property Casualty 360. In Back to the Future II, the far distant “future” was 2015! While we’re not to the point of hoverboards and time-traveling DeLoreans, there have been a lot of technological advancements that permeate every aspect of our lives, as well as new threats that can impact the well-being […]

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Customer Satisfaction through Multiple Touchpoints

CCC Corporate / Insurance, Perspectives /

CCC Customer Satisfaction (This article was originally featured in Property Casualty 360) Market Conditions Drive Change in Consumer Expectations Economic growth in the U.S. continues to expand, but at a rate that is lower than pre-recession.  Consumers and businesses continue to focus on reducing expenses and stretching their dollars further.  Consumers now spend more time than ever before researching […]

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The Importance of Centralized Operations in the Evolving Material Damage Claims Market

CCC Corporate / Insurance /

CCC Centralized Operations (This article was originally featured in Property Casualty 360) Technologies, Tools and Data Combine to Deliver Centralized Control, Localized Response to APD Claims The world has a local focus.  Organizations of all shapes and sizes have implemented strategies to support the local execution of business practices and services. The insurance industry followed suit, with many […]

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Trends in Auto Claims

CCC Corporate / Crash Course, Insurance, Perspectives /

CCC Auto Claims Trends This article was originally featured in Claims Management Magazine. What’s driving fewer but more expensive repairs? As we head towards the end of another year, many in the industry begin wondering what’s in store for the coming years in terms of automotive accident claims frequency and costs. In short, it appears to continue to be moving […]

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Stake Your Claims on Data

CCC Corporate / Data, Insurance /

CCC Data Science Curve Data Science is disrupting business—as surely as electricity, telephony, connectivity and mobility disrupted it. That’s a statement insurers find in most every trade publication they read. It’s often much closer to home: many have to look no farther than their own organization to see the role data science plays in growth and profitability. Marketing and […]

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Collaboration Takes Center Stage in Claims Management

CCC Corporate / Insurance /

CCC Customer Experience Understanding the consumer experience is more than a point in time Claims executives have it tough. You need to exceed customer expectations throughout a stressful experience that involves multiple touch points and multiple business partners. To do this well requires tremendous collaboration with both internal and external resources. And, according to industry research, there’s room […]

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Big Data and Predictive Analytics in the Insurance Industry

CCC Corporate / Insurance /

In a video interview with Claims Journal, Ryan Harrington, Director of Insurance Services Group at CCC, explains how auto insurers can save time and money using big data in resolving claims. Go here to learn more about CCC’s insurance solutions. Powered by InsuranceJournal.tv Learn how CCC can help you leverage data to improve your claims […]

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