A recent CCC Trends article quantified the impact of the COVID-19 pandemic and resulting shelter-at-home orders on both driving and accident frequency. It provides good insight from a national level and confirms that this is being felt by everyone in the collision repair industry, though most don’t need national studies to realize business has slowed. […]
Mobile MOI helps to enable digital claims, deliver customer experience, and improve cycle times. With COVID-19, and calls for Social Distancing, mobile MOI is emerging as an essential tool to support claims staff and policyholders. COVID-19 (coronavirus) is moving quickly across the globe and with each passing day we learn more about the virus from […]
Repairers are facing numerous challenges and demands from the vehicles themselves, as well as their customers. Consolidation is occurring quickly across all parts of the collision repair industry, as demands for capital investment for training and equipment grows. In this month’s CCC Trends, Susanna Gotsch analyzes changes in the collision repair industry. To check out […]
As we head into the final months of 2019 we start to ask – what can we expect in 2020? In this month’s edition of CCC Trends, Susanna breaks down the trends in claim frequency, vehicle ownership, total cost of repair, and vehicle complexity. To check out the rest of the #CCCTrends series, visit CCC’s YouTube […]
How are weather events like hail impacting claim frequency and cost of collision repairs? Hurricane season is upon us, and the cleanup and needed reconstruction from the devastating damage sustained in the Bahamas by Hurricane Dorian are a reminder of how much damage Mother Nature can cause. In this month’s episode of CCC Trends, Susanna […]
Where are we with ADAS technology? In this month’s edition of CCC Trends, Susanna breaks down the changes occurring in ADAS and its’ widespread implications for our industry. To check out the rest of the #CCCTrends series, visit CCC’s YouTube channel. Download the full pdf here.
In this month’s edition of Industry Trends, Susanna Gotsch analyzes changes in demography, whether it’s where people are living, which portion of the population is working and driving most, and where people are choosing to live. Demographics give us a better understanding of the automotive claims and collision repair industry’s decline in claim frequency and […]
In this month’s edition of Industry Trends, Susanna Gotsch breaks down the new challenges in collision repair as more computers, sensors, substrate metals, new welding and joining techniques, and more are added to vehicles. How can our industry rethink the collision repair process and address the increase in vehicle complexity? To check out the rest […]
In this month’s edition of Industry Trends, Susanna breaks down the changes in vehicle complexity, repair costs and cycle time and how they drive us to rethink the entirety of the customer’s repair experience from crash to keys. How can our industry use technology to rethink the consumer claim and repair experience, placing more capabilities […]
In this month’s edition of Industry Trends, Susanna analyzes Q1 of 2019 and the decrease in auto claim frequency since 2017. To check out the rest of the #CCCTrends series, visit CCC’s YouTube channel. Download the full pdf here.