Self-service claims and repair scheduling capabilities via digital devices are just two examples of how our industry is using technology to ‘shift-left’ – providing customers with enhanced self-service capabilities via technology that ensures the same or better level of customer service and engagement. In this month’s edition of CCC Industry Trends, Susanna Gotsch explores how […]
The cost of vehicles has risen as automakers have increased the complexity of vehicles with more safety features, telematics, and other technology. In this month’s edition of Industry Trends, Susanna addresses the consequences of those rising vehicle costs and what it means for your business. To check out the rest of the #CCCTrends series, visit CCC’s […]
What is to come in 2019? Hard to believe yet another full year has passed by –and yet here we are, at the start of 2019. Among the top stories of 2018 within the collision repair and insurance industries were those underscoring the growing complexity of vehicles, their repairs, and the demands among consumers […]
CCC Intelligent Solutions (CCC) introduced today the world’s first in-production AI solution for vehicle collision estimates. CCC® Smart Estimate (Smart Estimate) leverages CCC’s estimating logic and AI photo analytics capabilities to pre-populate an estimate with suggestions for human estimators to review, edit, and advance. Through the process, Smart Estimate AI and human estimators learn from […]
We’re excited about what 2016 holds for the collision repair industry. A lot of attention was placed on vehicle technology last year and there’s even more to come in 2016. But what about collision repair technology to improve the consumer experience? In 2015, CCC delivered many firsts to the industry such as: Electronic signature capability in […]
CCC ONE customers are ordering parts electronically using CCC ONE every day, saving them time and money and helping their shop run more efficiently. This graphic lays out the 4 major benefits of this feature that all Repair Workflow customers already have access to! Our Parts-A-Palooza crew is currently making their way around the U.S., […]
We’ve added parts shopping functionality to the CCC ONE Repair Workflow desktop solution, making it even easier for estimators to shop for parts! Now, live parts pricing and inventory are available on-screen while the estimate is being written. Parts are then placed into a shopping cart for easy review and one-click electronic ordering. The parts […]
Have you been searching for a better way to manage parts? Our parts rock stars are hitting the road to help shops like yours electronically manage parts orders in CCC ONE. When you order parts in CCC ONE, you can expect fewer returns, better cycle times, and fewer invoicing headaches. But many shops are still […]
CCC announced today enhancements to its suite of consumer solutions, helping repair facilities provide a more streamlined experience to customers throughout the repair process. CCC ONE® Update Plus will now offer proactive text messaging that includes pertinent shop and estimate information. CCC ONE® Repair Workflow will now include digital signature capabilities, allowing customers to authorize […]
In this edition of CCC Trends, Susanna looks back at the first part of 2015 and offers an outlook on claim counts, repair costs, and total loss values for the rest of the year. To check out the rest of the series visit CCC’s YouTube channel. Watch Here