Whether it’s the dentist, a restaurant, or the repair shop – modern consumers expect to be able to see reviews and book appointments online, at any time of the day. Now, CCC ONE® Engage, in conjunction with Carwise.com, is giving shops the ability to list their open appointment times online for potential customers to reserve […]
The modern consumer expects choices and convenience when doing business, and at the repair shop is no exception. How does a shop improve the customer experience and capture more new business? We’re launching CCC ONE Engage, a new consumer engagement add-on package that includes two brand new features to elevate your appointment scheduling and consumer […]
We’ve been talking about consumer engagement and CSI a lot lately. We are committed to giving your shop the tools and updates necessary for you to provide top notch service to your customers. See how our services align with CSI best practices.
CCC announced today enhancements to its suite of consumer solutions, helping repair facilities provide a more streamlined experience to customers throughout the repair process. CCC ONE® Update Plus will now offer proactive text messaging that includes pertinent shop and estimate information. CCC ONE® Repair Workflow will now include digital signature capabilities, allowing customers to authorize […]
Business managers and consumers are using review websites like Yelp and Angie’s List every day to interact with each other. Consumers place significant value on the opinions these sites provide access to, and business owners—including collision repairers–don’t want to miss the opportunity to get found by potential customers who are searching online. In spite of […]
How do you ensure that each customer has a positive experience with your shop? You’re already providing high quality repairs and service, but did you know that regular communication with your customers can significantly increase your CSI scores? According to a survey by JD Power & Associates, satisfaction is considerably higher when customers have updates […]
There is no doubt that online and social channels are quickly overtaking traditional media in terms of how people get access to information. Shop owners can no longer ignore digital media when it comes to running and marketing their business. But how should you use digital marketing to get the most out of your investment? […]
Bain & Company recently published a study on Customer Loyalty in P&C Insurance which explored the challenges and opportunities surrounding customer acquisition and retention for property and casualty carriers. The premise is that most carriers are good at winning new customers or keeping the ones they have, but few do both well. And, with younger […]
Brings Real Customer Reviews Directly to Auto Body Shop Websites Chicago, IL, July 2, 2014 –Customer reviews can have a big impact on purchasing decisions, provided consumers can find the reviews they’re looking for and have confidence that those reviews are from real customers. To help repairers prominently display their real customer reviews directly in […]
Consumer-facing app and website helps repairers drive higher CSI Chicago, IL. May 17, 2012 – CCC Intelligent Solutions announced the launch of the Carwise Solution today, a consumer-facing offering that extends the reach of CCC’s repair status update solutions to the iPhone® and web. Carwise automatically delivers status updates to consumers from repairers whenever key repair […]