Posts Tagged ‘consumer engagement’

Introducing CCC ONE Engage: A New and Improved Consumer Engagement Package

CCC Corporate / Collision Repair, Collision Repair Newsletter /

The modern consumer expects choices and convenience when doing business, and at the repair shop is no exception. How does a shop improve the customer experience and capture more new business? We’re launching CCC ONE Engage, a new consumer engagement add-on package that includes two brand new features to elevate your appointment scheduling and consumer […]

Continue Reading →

Collision Repairers Get New Tools to Improve the Consumer Experience with Mobile Technology Enhancements from CCC

CCC Corporate / Collision Repair, Company News /

CCC  announced today enhancements to its suite of consumer solutions, helping repair facilities provide a more streamlined experience to customers throughout the repair process. CCC ONE® Update Plus will now offer proactive text messaging that includes pertinent shop and estimate information. CCC ONE® Repair Workflow will now include digital signature capabilities, allowing customers to authorize […]

Continue Reading →

Keeping it Real: Online Reviews

CCC Corporate / Collision Repair Newsletter /

Business managers and consumers are using review websites like Yelp and Angie’s List every day to interact with each other. Consumers place significant value on the opinions these sites provide access to, and business owners—including collision repairers–don’t want to miss the opportunity to get found by potential customers who are searching online. In spite of […]

Continue Reading →

Stay in Touch: Improve Your CSI Scores

CCC Corporate / Collision Repair Newsletter /

How do you ensure that each customer has a positive experience with your shop? You’re already providing high quality repairs and service, but did you know that regular communication with your customers can significantly increase your CSI scores? According to a survey by JD Power & Associates, satisfaction is considerably higher when customers have updates […]

Continue Reading →

Acquiring and Retaining Customers – Can Insurers Have it All?

CCC Corporate / Insurance /

Bain & Company recently published a study on Customer Loyalty in P&C Insurance which explored the challenges and opportunities surrounding customer acquisition and retention for property and casualty carriers. The premise is that most carriers are good at winning new customers or keeping the ones they have, but few do both well. And, with younger […]

Continue Reading →

New Carwise™ Review Plugins Help Repairers Promote Their Shops

CCC Corporate / Carwise, Collision Repair, Company News /

Brings Real Customer Reviews Directly to Auto Body Shop Websites  Chicago, IL, July 2, 2014 –Customer reviews can have a big impact on purchasing decisions, provided consumers can find the reviews they’re looking for and have confidence that those reviews are from real customers. To help repairers prominently display their real customer reviews directly in […]

Continue Reading →

CCC Intelligent Solutions Launches Carwise Solution

CCC Corporate / Collision Repair, Company News /

Consumer-facing app and website helps repairers drive higher CSI   Chicago, IL. May 17, 2012 – CCC Intelligent Solutions announced the launch of the Carwise Solution today, a consumer-facing offering that extends the reach of CCC’s repair status update solutions to the iPhone® and web. Carwise automatically delivers status updates to consumers from repairers whenever key repair […]

Continue Reading →