In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers. Now, we’ll be moving on to best practices during the scheduling and work in process stage. Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]
Carwise.com, CCC’s body shop review platform, has reached one million customer-written reviews! Since its 2012 launch, Carwise has been making it easy for your customers to get real-time updates on their vehicle repairs. Carwise has since expanded to include a CSI platform that allows you to send automated surveys to customers, allowing only real customers access to […]