(As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]
In this month’s issue of CCC Trends we explore some of the factors that are driving up repair cycle times for the industry. Over the last three years, the average number of days from the date the vehicle is brought into the shop to the date it is picked up, or “keys to keys” has […]
(This article was originally published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device […]