Sadly, today is the last day of what has been a great NACE event here in Detroit. A combination of the city’s vibe, people and collision industry attendees helped smooth the show’s transition from Las Vegas and make it a huge success. We kicked off the morning with the Collision Repair Education Symposium (CRES) which featured […]
CCC’s Susanna Gotsch joined Joseph Funk of AIG Complex Casualty Claim and Randy Hanson of Allstate Insurance to discuss important factors affecting the collision repair and auto claims industries. Topics included the changes in market dynamics to vehicle ownership and driving patterns as well as ride-sharing, collision avoidance technologies, usage based insurance and vehicle telematics. Susanna outlined […]
Designed for collision repair multi-shop operators, as well as operators looking for high-growth strategies, mergers and acquisitions, divesting, and operational excellence, the Collision Repair Executive Symposium features a day of education and networking opportunities for MSOs. CRES registration includes an Expo Pass (valid July 31 & August 1), admission to The Assembly – Industry Forum, […]
Large, multi-store operators implemented centralized call centers back in the early 2000’s. The results they saw were immediate: increased capture rates and improved claim cycle times. Through most of the first decade, call centers were limited to the “mega” MSOs. But the marketplace is changing. In the past three to five years, the larger, regional […]
New solution adds centralized contact management to the CCC ONE® platform Chicago, IL, April 15, 2014 – Speed is critical when it comes to capturing repair assignments, but it can be hard to achieve for multi-store operators who rely on their individual repair facilities to step away from their hectic workload and follow up on […]