(This article was featured in Property Casualty 360.) Why A Good Claim Experience is So Important Wikipedia lists “customer satisfaction” as “… a measure of how products and services supplied by a company meet or surpass customer expectation.”1 Companies have used this metric for many years, with numerous studies drawing correlation between a company’s ability […]
With 90% of consumers using multiple devices to accomplish work and daily tasks, today’s customer expects to have a choice in how they communicate with their collision repair shop. They expect to have a customer experience that is tech enabled and hassle free. We’ve looked at our solutions to see how we could change them […]
Consumer-facing app and website helps repairers drive higher CSI Chicago, IL. May 17, 2012 – CCC Intelligent Solutions announced the launch of the Carwise Solution today, a consumer-facing offering that extends the reach of CCC’s repair status update solutions to the iPhone® and web. Carwise automatically delivers status updates to consumers from repairers whenever key repair […]