With 90% of consumers using multiple devices to accomplish work and daily tasks, today’s customer expects to have a choice in how they communicate with their collision repair shop. They expect to have a customer experience that is tech enabled and hassle free.

We’ve looked at our solutions to see how we could change them in order to create high impact, low touch interactions that don’t require a phone call or leave the customer waiting around.  We’re excited to introduce an enhancement to CCC ONE Update Plus that enables a better customer experience by improving communication with the shop.

CCC ONE Update Plus will now offer proactive text messaging that includes pertinent shop and estimate information. Previously, Update Plus offered repair status updates and CSI surveys to help shops communicate with customers.  Now, customers will also receive proactive messages that answer common questions before they’re asked. Shop hours of operation, shop location and directions, as well as information about how to contact the estimator and see a summary of the estimate are now included features. These messages are designed to be easily viewed and accessible on any device.

To learn more about CCC ONE Update Plus, click here.