Through CCC ONE® UpdatePlus, collision repairers communicated digitally with a record one million of their customers in a single month, transforming their customer experience through targeted communications CCC Intelligent Solutions (CCC) announced today that a new customer engagement milestone was reached through its CCC ONE® Platform. In the third quarter, CCC ONE powered nearly three […]
We’ve been talking about consumer engagement and CSI a lot lately. We are committed to giving your shop the tools and updates necessary for you to provide top notch service to your customers. See how our services align with CSI best practices.
(As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]
In Part One of our three part customer experience series, we shared best practices surrounding the first contact shops have with their customers. Now, we’ll be moving on to best practices during the scheduling and work in process stage. Stay tuned for our third, and final, post that will share tips on vehicle pick-up. After […]
(This article was originally published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device […]
Your customers have high expectations. Of course, they want a high quality repair for their vehicle – and you know how to deliver that! But what about other aspects of the customer experience? CCC ONE is helping collision repairers stay in touch with their customers and deliver a high-tech, high-quality experience. Here’s a quick look […]
With 90% of consumers using multiple devices to accomplish work and daily tasks, today’s customer expects to have a choice in how they communicate with their collision repair shop. They expect to have a customer experience that is tech enabled and hassle free. We’ve looked at our solutions to see how we could change them […]
Business managers and consumers are using review websites like Yelp and Angie’s List every day to interact with each other. Consumers place significant value on the opinions these sites provide access to, and business owners—including collision repairers–don’t want to miss the opportunity to get found by potential customers who are searching online. In spite of […]