How do you ensure that each customer has a positive experience with your shop? You’re already providing high quality repairs and service, but did you know that regular communication with your customers can significantly increase your CSI scores? According to a survey by JD Power & Associates, satisfaction is considerably higher when customers have updates […]
There is no doubt that online and social channels are quickly overtaking traditional media in terms of how people get access to information. Shop owners can no longer ignore digital media when it comes to running and marketing their business. But how should you use digital marketing to get the most out of your investment? […]
We love connecting with our customers and hearing stories about their businesses and how CCC ONE helps with estimating, shop management, and more. That’s why we launched the ONE story campaign, where shops submitted their stories about CCC ONE estimating and shop management to be entered for the chance to win a FREE tablet device! […]
We’re excited to attend SEMA, the premier automotive specialty products trade event, at the Las Vegas Convention Center. Come visit us November 4-7 at booth 11464! Whether you’re attending the conference or not, you can follow our SEMA webpage for information and insights. We’ll provide daily blogs with show highlights, event photos, and video interviews. We’ll […]
The parts ordering process is cumbersome for auto repairers who often must go to multiple websites, place phone calls or send faxes to track down and purchase the parts needed to complete quality repairs. This week at the SEMA Show in Las Vegas, CCC Intelligent Solutions is introducing Parts Shopping, a new CCC ONE® Touch […]
Mayor Rahm Emanuel and Built In Chicago today announced the 2014 list of the Top 100 Digital Technology Companies in Chicago. According to Built In Chicago, more than 49,000 people are employed in the City’s technology economy, a 23 percent increase over 2013 and up nearly fifty percent from 2012, and there are now more than […]
CCC Intelligent Solutions has provided a $30,000 monetary donation to the Collision Repair Education Foundation (CREF) for scholarships and school grants. The school grants from CCC will be awarded at the Collision Repair Education Foundation Industry Reception taking place at SEMA 2014 to schools that applied for the Ultimate Collision Education Makeover grant. The grants will go […]
A recall was issued by NHTSA recently for 7.8 million vehicles that are equipped with defective and potentially deadly Takata airbags. Many of the vehicles included in the Takata air bag recall date as far back as vehicle model year 2000. With the average age of vehicles on the road in the U.S. over 11 […]
Data Science is disrupting business—as surely as electricity, telephony, connectivity and mobility disrupted it. That’s a statement insurers find in most every trade publication they read. It’s often much closer to home: many have to look no farther than their own organization to see the role data science plays in growth and profitability. Marketing and […]
Addition of the Alliance Makes Millions of Mechanical Repair Parts from a Variety of Store Brands Available to CCC ONE® Repair Workflow Customers CHICAGO October 16, 2014 –CCC Intelligent Solutions announced today the addition of the Aftermarket Auto Parts Alliance (Alliance) as a supplier to the CCC TRUE™ Parts Network, an electronic automotive parts quoting […]