Uncategorized

CCC Connects Insurers and Policyholders Through Two-Way, Real-Time Texting

CCC Corporate / Uncategorized /

CCC Connects Insurers and Policyholders Through Two-Way, Real-Time Texting with CCC Quick Chat CCC Intelligent Solutions (CCC) announces the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC® Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In addition […]

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CCC Trends with Susanna Gotsch – Claims Frequency Down Yet Repair Costs and Time Remain Up in Q2 2020

CCC Corporate / CCC Trends, Industry News, Uncategorized /

CCC Trends, September 2020 With numerous public insurers reporting Q2 2020 and first half CY 2020 results, a common theme has emerged. Collision and property damage liability claim frequencies for Q2 2020 were reported down between 20 – 40 percent, while claim severities were reported up between 10 – 20 percent. In this month’s edition of CCC Trends, analyst […]

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State-by-State Analysis of Telemedicine/COVID-19 Notices and Bulletins

CCC Corporate / Uncategorized /

Telemedicine In response COVID-19, numerous state departments of insurance and other regulatory agencies have issued bulletins and notices setting forth mandatory and voluntary steps for insurers to take or consider to better accommodate policyholders. Many of these measures involve claim-related practices, and the majority require or request that insurers show flexibility to accommodate insureds experiencing hardship […]

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CCC ONE Homepage Tips & Tricks

CCC Corporate / Uncategorized /

Arrows on the right show options for the claim folder, but can cover up the claim below. Click on the arrows to hide the current line and show the claim information below. TIP #1 Now the lower claim folder can be viewed from the home page. Tip #2 The “Full Screen” option on the right […]

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Common Overwrites

CCC Corporate / Uncategorized /

This quarter we begin a new feature covering common overwrites as suggested by CCC ONE users.  Look out for more in future editions of the Frontline Newsletter. When replacing a tire in CCC ONE Estimating, the tire transfer is included as per the Motors Guide to Estimating.  The below screen shots outline how to correctly […]

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CCC ONE Homepage Tips & Tricks

CCC Corporate / Uncategorized /

Arrows on the right show options for the claim folder, but can cover up the claim below. Click on the arrows to hide the current line and show the claim information below. TIP #1 Now the lower claim folder can be viewed from the home page. Tip #2 The “Full Screen” option on the right […]

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New Graphics within MOTOR Database

CCC Corporate / Uncategorized /

We have a new graphic option within CCC ONE.  The XAML graphics are now available within the Estimate tab of the workfile for 2010 and newer vehicles. This means you can have a more interactive look at the graphics in the database. The XAML icon is a magnifying glass in the top left corner of […]

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Join CCC at NADA

CCC Corporate / Uncategorized /

Join CCC at Booth #5759N Add our booth to your NADA exhibitors list.  As more body shops order collision parts online, your dealership needs a solution that helps you compete. Stop by our NADA booth this year to learn how CCC Parts can help you reach the right customers while also streamlining transactions. The 2020 NADA […]

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American Honda Becomes the First OEM to Integrate Cloud Diagnostics Directly into the CCC™ X Data Exchange

CCC Corporate / Company News, Uncategorized /

CCC® Diagnostics Simplifies Scanning Process for Repair Facilities, Minimizing Hardware, Software Requirements CCC Intelligent Solutions (CCC) and American Honda Motor Co., Inc. (American Honda) announce that the OEM becomes the first to integrate its diagnostics scanning cloud technology into the CCC™ X data exchange, simplifying scanning and reporting for Honda and Acura vehicles. Honda diagnostics […]

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Changes coming to the Valuation Department

CCC Corporate / Uncategorized /

CCC ONE Valuation Services is excited to announce a reorganization of the Vehicle Valuation, Customer Service and Service Quality departments. Currently, departments are structured around our staff’s job function:  Customer Service Representatives and Vehicle Valuators. Effective November 2019, we will move to an even more customer-centric model that aligns departments by product line:  Private Passenger […]

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