Vehicles today are more complex than ever before, leaving shops with repairs that have a higher degree of difficulty and a smaller margin of error. With hundreds of easily damageable wires, cameras, and sensors that come custom in today’s vehicles, the proper use of OEM repair procedures during a repair is a vital step in […]
When looking for ways to boost your shop’s consumer service index (CSI), it makes sense to break it out by the three main communication touch points you have with your customers: first contact, scheduling and work in process, and vehicle pick-up. As the first of our three-part blog series, we will start by reviewing best […]
Repairers’ access to advanced repair procedures is critical to estimate accuracy and repair quality. CCC ONE Repair Methods provides a majority of the procedures provided from OEM’s directly within the estimate, eliminating the need to head to a new window or platform. To match the rising importance of this feature, CCC ONE Repair Methods has […]
We’re excited about what 2016 holds for the collision repair industry. A lot of attention was placed on vehicle technology last year and there’s even more to come in 2016. But what about collision repair technology to improve the consumer experience? In 2015, CCC delivered many firsts to the industry such as: Electronic signature capability in […]
Estimators and technicians can now access OEM repair procedures at the car while writing or reviewing an estimate with CCC ONE® Touch CCC Intelligent Solutions (“CCC”) announced today it has added CCC ONE® Repair Methods functionality to the CCC ONE® Touch mobile platform, making it even easier for estimators and technicians to make more informed […]
The vision create a fully “paperless” business world is not new. In 1975, BusinessWeek magazine predicted “a collection of … office terminals linked to each other and to electronic filing cabinets” and that offices would be fully paperless by 1990. Decades later, that reality has yet to be realized in many offices and shops. CNN’s […]
CCC ONE Touch is one year old! Last spring, we released our tablet app, allowing our customers to write estimates on their tablet, right at the car. Since then, over 5,000 shops have started using Touch and have written over $1 billion in estimates! We want to thank our customers for embracing this new technology! […]
Mobile Estimating App Gains Rapid, Broad Adoption among Auto Repairers Chicago, IL, November 12, 2014 – More than 5,500 collision professionals in over 4,000 repair facilities have embraced the CCC ONE® Touch solution, collectively writing more than $500M in estimates and work orders in the last six months. The industry’s first vehicle repair estimating app […]
Over the past decade, vehicles have become more and more complex. This has led to many positive outcomes, including better fuel economy and increased safety, but it has also led to increased complexity in estimating and vehicle repair. Not understanding the materials used in vehicle construction can negatively impact cycle time, productivity and most importantly […]
More Auto Repair Management Functionality Delivered Right to Repairers’ Fingertips Chicago, IL, July 30, 2014 –Auto repairers don’t stand still so the technology they use needs to move with them – wherever they go. CCC ONE® Touch, the collision repair industry’s first estimating and repair management tool built from the ground up for a tablet […]