Claim Counts Recover The collision repair industry has experienced a great deal of change over the last several years. The Great Recession drove already flat-to-declining vehicle accident frequency down further, while high unemployment rates led to further declines in overall U.S. miles driven. In 2014, however, the industry saw claim frequency rise to levels last […]
Susanna discusses the growth of MSO’s and the advancements in technology instrumental in supporting repair shop networks. To check out the rest of the series visit CCC’s YouTube channel. Watch Here
This article was originally featured in Property Casualty 360. In Back to the Future II, the far distant “future” was 2015! While we’re not to the point of hoverboards and time-traveling DeLoreans, there have been a lot of technological advancements that permeate every aspect of our lives, as well as new threats that can impact the well-being […]
CCC announced today the availability of its 2015 Crash Course, an in-depth report that focuses on the trends and business drivers impacting the auto physical damage industry. This year’s report examines ‘Smart Connections’: the pervasiveness of technology and the subsequent availability of rich data that is being shared between consumers, vehicles, insurers and auto repairers. […]
This month we’re looking at a return to a healthier market for the automotive claims and collision repair industries. To check out the rest of the series visit CCC’s YouTube channel. Watch Here
(This article was originally featured in Property Casualty 360) Staying ahead of industry trends and marketplace dynamics is critical to success. Early last year CCC Intelligent Solutions published its Crash Course 2014 report which offered industry projections for auto collision repair and total loss costs. With 2014 now behind us, we revisit these projections around economic growth, auto […]
This month we’re revising CCC’s predictions from 2014 around auto claim frequency and severity, looking specifically at the potential for economic growth, new vehicle sales, total loss frequency, parts and labor costs. To check out the rest of the series visit CCC’s YouTube channel. Watch Here
In a New Year’s version of our trends series we look back at factors that led to the recovery of the collision repair industry in 2014 and discuss projections for more growth in 2015. Watch Here
(This article was originally featured in Property Casualty 360) Technologies, Tools and Data Combine to Deliver Centralized Control, Localized Response to APD Claims The world has a local focus. Organizations of all shapes and sizes have implemented strategies to support the local execution of business practices and services. The insurance industry followed suit, with many […]
In this edition of CCC’s industry trends report, Susanna Gotsch discusses how changes in market conditions, consumer expectations and technology are helping insurers focus their attention on the customer experience. More and more, technology continues to drive the changes we see in the insurance industry and others. Additionally, market conditions have altered consumer expectations, with […]