Change Brings Innovation We know that the collection, storage, and use of huge amounts of data will have a profound effect on the automotive insurance industry, as well as OEMs and collision repairers. Collectively, we do ourselves no favors by pretending massive change doesn’t exist, or hoping someone else will figure it out. Together, all […]
(as published on Property Casualty 360) New research has found that nearly a third of millennials — those born between 1982 and 2000 — qualify as urban professionals earning in excess of $75,000 per year, according to Nielsen. That represents approximately 24 million U.S. consumers — a massive number by any stretch, and one that continues to grow […]
(As published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the […]
The cloud-based platform offers IAnet’s appraiser network a single solution to centrally manage appraisals and seamlessly connect to CCC’s expansive network of insurers and collision repairers CCC Intelligent Solutions (“CCC”) announced today that its CCC ONE® Appraisal Platform has been selected as the appraisal solution of choice by IAnet, a leading independent appraiser (IA) network […]
64% of American adults now own a smartphone of some kind1 and about half of U.S. smartphone owners check their devices several times an hour or more frequently2. It’s no surprise that in today’s connected world, consumers want to be in the know about their vehicle’s repairs. Check out this infographic on how Update Plus […]
Much of our reported research over the last several months has focused on how the automotive claims and collision repair industries are experiencing lifts in both auto claim frequency and cost, returning in many ways to pre-recession trends. When we look at the broader demographics however we see that the U.S. saw little to no […]
This edition of CCC Trends examines some of the large shifts within the demographics of the U.S. in terms of the age and population make-up. Susanna’s also discusses the impact of the growing diversity of the U.S. population on our industry. With more vehicle registrations annually still coming from those in the U.S. aged 55-plus […]
Getting claims to the right person at the right time can have a big impact on claims settlement. Ken Kozek, Vice President of Claims at Grange Insurance offers insight on adopting analytics to enable a better performing claims department. Ken discusses the importance of building an analytics-based organization with a balanced focus on people and […]
Recent reports show automotive claim frequency and costs to be on the rise again. Susanna takes a look at some of the factors at play. To check out the rest of the series visit CCC’s YouTube channel. Watch Here
In this edition of CCC Trends, Susanna looks back at the first part of 2015 and offers an outlook on claim counts, repair costs, and total loss values for the rest of the year. To check out the rest of the series visit CCC’s YouTube channel. Watch Here