Whether or not you had a chance to attend the SEMA Show in Las Vegas, CCC has a complete rundown of events to help you catch up. In this fun video montage we interview SEMA attendees about their experience at the show. For more cool cars, photos and other news visit cccutilities.wpengine.com/sema.
This article was originally featured in Claims Management Magazine. What’s driving fewer but more expensive repairs? As we head towards the end of another year, many in the industry begin wondering what’s in store for the coming years in terms of automotive accident claims frequency and costs. In short, it appears to continue to be moving […]
In the November edition of CCC Trends Susanna offers projections for the coming year in terms of automotive accident claim frequency and costs. Susanna also takes a look at the effects of economic factors such as GDP growth, interest rates, available financing and trends in vehicle leasing on trends in annual U.S. light vehicle sales […]
A recall was issued by NHTSA recently for 7.8 million vehicles that are equipped with defective and potentially deadly Takata airbags. Many of the vehicles included in the Takata air bag recall date as far back as vehicle model year 2000. With the average age of vehicles on the road in the U.S. over 11 […]
Data Science is disrupting business—as surely as electricity, telephony, connectivity and mobility disrupted it. That’s a statement insurers find in most every trade publication they read. It’s often much closer to home: many have to look no farther than their own organization to see the role data science plays in growth and profitability. Marketing and […]
Watch as CCC’s lead industry analyst, Susanna Gotsch gives her take on market trends covered more broadly in CCC’s annual Crash Course Report. This month Susanna examines consumer preferences, advances in technology and some of the market forces that continue to shape the auto physical damage industry. Go here to get your copy of our […]
Understanding the consumer experience is more than a point in time Claims executives have it tough. You need to exceed customer expectations throughout a stressful experience that involves multiple touch points and multiple business partners. To do this well requires tremendous collaboration with both internal and external resources. And, according to industry research, there’s room […]
In a video interview with Claims Journal, Ryan Harrington, Director of Insurance Services Group at CCC, explains how auto insurers can save time and money using big data in resolving claims. Go here to learn more about CCC’s insurance solutions. Powered by InsuranceJournal.tv Learn how CCC can help you leverage data to improve your claims […]
Why limit the number of shops you can offer your customer, when you grant them a shop of their choice when they need it? Offer them the same level of customer care that you’d expect from a shop in your DRP. Our platform reaches shops outside of your network and helps you connect with them […]
Bain & Company recently published a study on Customer Loyalty in P&C Insurance which explored the challenges and opportunities surrounding customer acquisition and retention for property and casualty carriers. The premise is that most carriers are good at winning new customers or keeping the ones they have, but few do both well. And, with younger […]